At Ziro Industry, we are committed to delivering your orders quickly and safely. Please review our shipping policy below:

1. Processing Time

• Orders are processed within [10 business days] after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

• Standard Shipping: [7–10 business days]

• Express Shipping: [3–5 business days]

• International Shipping: [ 7–20 business days]

3. Shipping Costs

• Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.

4. Order Tracking

• Once shipped, you will receive a confirmation email with tracking details.

• You can track your order using the provided tracking number.

5. Delays & Issues

• Ziro Industry is not responsible for delays caused by courier services, customs, or unforeseen events.

• If your order is delayed or lost, please contact us at [info@ziroindustry.com].

Return & Refund Policy

We want you to be 100% satisfied with your purchase. If for any reason you are not happy, please review our return and refund policy:

1. Eligibility for Returns

• Items must be returned within [25 days] of delivery.

• Products must be unused, in original packaging, and in the same condition as received.

• Certain items (such as perishable goods, custom-made products, or intimate items) are not eligible for return.

2. Return Process

• To initiate a return, contact us at info@ziroindustry with your order number and reason for return.

• Once approved, we will provide instructions for shipping the product back to us.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

• Once your return is received and inspected, we will notify you of the refund approval.

• Approved refunds will be processed to your original payment method within [30 business days].

• Shipping fees are non-refundable.

4. Exchanges

• If you wish to exchange an item, please return the original product first. Once approved, you may place a new order for the replacement item.

5. Damaged or Incorrect Items

• If you receive a defective or wrong item, please contact us within [25] of delivery with photos. We will arrange a replacement or full refund at no extra cost.